Delivery & Returns
We aim to process orders within 48 hrs. Orders received on Saturdays, Sundays will be processed the following Monday. We use a combination of courier, Parcel Force and Royal Mail.
Please double check the address to which you wish your order to be delivered as DokBlok cannot accept responsibility for being supplied with an incorrect posting address. Redelivery will be at the cost of the customer.
Delivery charges are for a fixed postal cost depending on the weight and dimensions of the package. Rates will vary according to the size, weight and quantity of the item(s) ordered. The basic rate starts at £4.00 and increases depending on the weight and dimensions of the package. All our rates are based on second class .
All items will be boxed and protected and where possible any returns or damaged goods must be returned in the original packaging.
DokBlok cannot be held responsible for any damages incurred in transit.
We welcome international orders, please contact us to enquire about shipping costs. Delivery charges will be added before payment is taken. International shipping is calculated by the size and the weight of the package.
DokBlok is not responsible for any customs, duties or other fees that may be incurred importing goods into your country of residence.
If upon receiving your order you are unhappy with any part of the item(s) please contact us within 10 days.
You must be able to return the item(s) in the original packaging and a saleable condition to us within 30 days. If this is achieved, we will be happy to issue you with a refund or exchange the item(s) if preferred.
We hope that you are happy with your purchases from DokBlok we can offer a refund on any item as long as it is returned in a saleable condition.
Please note that for returns we are unable to reimburse postage costs and these must be borne by the purchaser.